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Order & Shipping

Your order's adventure kicks off right here! Discover everything you need to know from the moment you hit "purchase" to when it arrives at your doorstep. This information applies to the online shops biogena.com and biogena-pets.com. For details on ordering and shipping specifically for BIOGENA ONE, check out its dedicated section.

Articles (3)

Do I need to create a customer account to place an order?

Why am I asked for a prescriber when registering?

What can I do if the website is not displayed correctly?

Articles (11)

Where does BIOGENA ship?

Can I place an order for delivery to another country?

Can I change the delivery address after placing my order?

Where is my order?

Do I receive a notification when the package has been shipped?

When is my order going to arrive?

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Articles (3)

What payment methods can I use for online orders?

Where can I find my invoice?

How can I cancel my order?

Articles (17)

What are promo codes?

How can I redeem a promo code?

How can I stay informed about current promotions and discount codes?

I have a coupon code but get an error when trying to add it to the cart. Why?

I forgot to redeem my discount / voucher code. What can I do?

I’ve misplaced / thrown away my promo code — what can I do?

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