Delivery & Shipment
Valid for the biogena.com and biogena-pets.com online shops.
- Where does BIOGENA ship?
- Can I place an order for delivery to another country?
- Can I change the delivery address after placing my order?
- Where is my order?
- Do I receive a notification when the package has been shipped?
- When is my order going to arrive?
- My order was incomplete. What can I do?
- My package was returned to the sender. What should I do?
- Can my BIOGENA packages be delivered to a DHL Packstation or a GLS parcel shop?
- Why do I have to pay shipping/packaging costs while other providers offer free shipping?
- How much are the shipping costs?