Delivery & Shipment
Valid for the biogena.com and biogena-pets.com online shops.
- Where does BIOGENA deliver?
- How much does shipping cost?
- Can I place an order for delivery to another country?
- What should I do if my delivery hasn’t arrived?
- Can I change the delivery address after placing my order?
- When is my order going to arrive?
- Where can I find the current status of my order?
- Do I receive a notification when the package has been shipped?
- My order was incomplete. What can I do?
- What happens if my parcel is returned to BIOGENA?
- Can my BIOGENA packages be delivered to a DHL Packstation or a GLS parcel shop?
- Why do I have to pay for shipping when other providers offer free shipping?