Sometimes a delivery takes a little longer than expected. There can be various reasons for this, but don’t worry – we’ll help you find out where your parcel is.
Step 1: Check your tracking status
Have you received a shipping confirmation with a tracking link? Great! You can use it to see where your parcel is. If you haven’t received a tracking link by email, you can also find it in your customer account under “My Orders – Details – Track Shipment.”
Step 2: Check nearby locations
Sometimes parcels end up in unexpected places. Could your parcel have been left with a neighbour or at a safe place you agreed on with the delivery driver? Parcel lockers are another possibility. Also, even if your tracking status says “delivered”, your parcel may still arrive a little later.
Step 3: We’re here to help
Has your order still not arrived after the estimated delivery time, or is your tracking status unclear? Simply contact our customer service team. We’ll look into it and work with you to find a solution.
A little tip: Have your order number ready so we can help you as quickly as possible.