You can change your delivery address as long as your order has not yet been handed over to our logistics team.
If you have an online account, you can also cancel your order yourself and place a new order with the correct delivery address. Please note, however, that any vouchers already used cannot be redeemed again when placing a new order.
Alternatively, please contact our Customer Service team as soon as possible. We’ll be happy to check whether it is still possible to change the delivery address for your order.
Once your order has been handed over to our logistics team, unfortunately, we can no longer make changes to the shipment or update the delivery address. If your order cannot be delivered, the parcel will generally be returned to us automatically. Once we have processed the returned parcel, we will contact you and refund the purchase price to your original payment method.