Once your returned parcel has been processed, you’ll usually receive an automatic refund. We’ll notify you by email as soon as this has been done.
Still want to receive your BIOGENA products? Feel free to contact our customer service team. We’ll be happy to help arrange a replacement shipment.
Our tip: If your parcel was returned due to an incorrect address, please check your delivery address in your customer account and update it if necessary. That way, your next order should arrive without any hassle!