Are you moving or would you like your BIOGENA subscription to be delivered to a different address? No problem! How you can change your delivery address depends on the platform you used to set up your subscription.
Please note that the delivery address can no longer be changed once your order is being prepared for shipment or has already been dispatched.
🔵 BIOGENA.COM
You can easily update your delivery address in your customer account under “Subscription management.” The change applies to future deliveries, provided that the new address is in the same country where you originally subscribed.
🌿 BIOGENA-ONE.COM
Unfortunately, you can’t currently change the delivery address for your BIOGENA ONE subscription yourself. Please contact our customer service team well in advance of your next scheduled delivery so we have enough time to review and process your address change.
You can check your next delivery date directly in your account at www.biogena-one.com.
For more information, see: At what intervals will my subscription be delivered?
🐾 BIOGENA-PETS.COM
Simply log in to your customer account and go to “Subscription Management”. You can update your delivery address in just a few clicks.
The change will apply to future deliveries, provided the new address is in the same country where you originally subscribed.
Can't find the option to change your delivery address in your customer account? Just get in touch with our customer service team – we'll be happy to help.