Would you like to cancel your subscription? No problem! Once the minimum subscription term has expired, you can easily stop the automatic renewal via the platform where you originally signed up.
🔵 BIOGENA.COM
Once your minimum subscription term has expired, you can cancel your subscription at any time. You can also cancel it conveniently during the minimum term by logging into your customer account and selecting the relevant subscription under “Subscription Management”. In this case, your subscription will automatically end when the minimum term expires.
Can't find the cancellation option in your customer account? Depending on the platform you used to sign up, cancellation may be handled elsewhere. If you can't find a suitable cancellation option, please contact our customer service team. We're happy to help!
🌿 BIOGENA-ONE.COM
Log in to your customer account at biogena-one.com and click on “Manage Subscription” on the right-hand side. You will be redirected to a separate portal. Select the relevant subscription there and complete the cancellation process. Alternatively, you can pause your subscription once the minimum term has expired.
Having trouble logging in? Your account may need to be activated first. To do so, register on the BIOGENA ONE website using the same email address you used when signing up for your subscription. You should then be able to access and cancel your subscription.
🐾 BIOGENA-PETS.COM
Managing your BIOGENA PETS subscription is just as easy. Log in to your customer account at biogena-pets.com and manage your subscription under “Manage Subscription”. Once the agreed minimum term has expired, you can cancel your subscription.
You can also submit your cancellation in advance. In that case, your subscription will automatically end when the minimum term expires.
If you don't cancel within the required notice period, your subscription will simply continue at the selected delivery interval and renew automatically, ensuring you continue to receive your products without interruption.