Yes, you can pause your subscription once the minimum term has ended. To do so, log in to your customer account, go to “Subscription Management”, select the subscription you want to pause and click on “Details”. You can then pause your subscription for 1, 2 or 3 deliveries.
Exception: BIOGENA ONE Flex subscription
The new BIOGENA ONE Flex Subscription is exempt from this rule, as you can pause it flexibly on a monthly basis. This means you don’t have to wait until the minimum term has ended to pause your subscription.
What happens after the pause?
Once the selected pause period has ended, your subscription will automatically resume. You don’t need to reactivate it yourself.
You can also reactivate your subscription at any time during the pause. In this case, the skipped delivery will be scheduled again.
Please note: Your delivery dates will continue to be based on the original date you subscribed. Pausing your subscription does not permanently change your regular delivery schedule.
Have you reached the end of your minimum term but still can’t find the option to pause your subscription? Simply contact our customer service team – we’ll be happy to help!