Where and how can I view and manage my subscription?

Log in to your BIOGENA Club account at biogena.com using the login option in the top-right corner, then go to “Subscription Management”.

There, you can:

• View your subscription: Keep track of your active subscriptions and upcoming deliveries.

• Track deliveries: View previous subscription deliveries, access shipment tracking and download your invoices.

• Update your addresses: Easily change your delivery and billing addresses yourself. Please note that address changes are only possible within the same country in which you originally placed your subscription.

• Manage your subscription: Once the minimum subscription term has ended, you can pause your subscription or cancel it on a monthly basis. You can also submit your cancellation request in advance, effective at the end of the minimum term.

You can manage your BIOGENA ONE subscription directly via biogena-one.com.

Here's how to access your subscription:

1. Log in to your BIOGENA ONE customer account via the “Login” menu.

2. Click on “Manage subscription” in your dashboard.

3. You will automatically be redirected to our subscription portal.

4. For security reasons, you will need to log in again using your account details.

You can then manage your subscription depending on the plan you have chosen:

• Flex subscription: You can pause your deliveries or cancel your subscription.

• Subscription with a minimum term: You can only pause or cancel your subscription once the agreed minimum term has ended.

Would you like to cancel your subscription with a minimum term in advance, effective at the end of the minimum term? Unfortunately, this is currently not possible online due to technical limitations. Simply contact our customer service team and we'll be happy to arrange this for you.

Our customer service team can also help you update your delivery or billing address, as these changes cannot currently be made independently through the portal.

You can also easily manage your BIOGENA PETS subscription yourself, ensuring that your furry friend always has everything they need.

Simply log in to your PETS customer account at biogena-pets.com and open the “Subscription Management” section.

There, you can:

• View your subscription: Keep track of your active pet health subscription and upcoming deliveries.

• Track deliveries: Access shipment tracking and download your invoices.

• Update your addresses: Change your delivery and billing addresses yourself, provided the new address is in the same country in which you originally placed your subscription.

• Manage your subscription: Once the minimum subscription term has ended, you can pause your subscription or cancel it on a monthly basis. You can also submit your cancellation request in advance, effective at the end of the minimum term.