Did you purchase BIOGENA products at a pharmacy? Perfect—your loyalty points won’t be lost. With the MyBiogenaApp, you can easily scan your pharmacy receipt and have your points credited directly to your account. We’ll show you step by step how it works.
Step 1: Open the app and log in
Open the MyBiogenaApp and log in. On the home page, you’ll find the “Scan pharmacy receipt” button in the Club section. You’ll only see this if you’re registered with us as a Club member and can collect loyalty points.
Step 2: Accept the terms of use
When you use the feature for the first time, we’ll ask you to accept the terms of use. This step is only required once—after that, you can get started right away. Unfortunately, you can’t use the scan feature without your consent.
Step 3: Take a photo of the receipt
Take a complete photo of your pharmacy receipt. Make sure the entire receipt is visible and all information is easy to read: the pharmacy name, address, purchased products, date, price, and—if available—the QR code. The app will show you with a green marker when everything has been captured correctly. Alternatively, you can upload an existing photo from your gallery.
Step 4: Review and submit the image
Review your photo. You can either submit it directly or take a new one. As soon as you submit the image, automatic processing begins: We extract all relevant data—from the pharmacy to the individual products. Only BIOGENA products are taken into account so that we can credit you with the correct number of loyalty points.
Step 5: Automatic review
Our system checks your receipt for completeness, validity, and plausibility. We also make sure that no manipulated or counterfeit receipts are submitted. You can scan up to 20 receipts per day.
Step 6: BIOGENA products are identified
All BIOGENA products on your receipt are identified automatically. Please confirm the products that the app has identified as your purchases. Products from other brands won’t be processed further—only products that are actually from BIOGENA count toward your loyalty points.
Step 7: Points are added to your account immediately
As soon as processing is complete, your loyalty points are calculated—just as they are in our online shop. This means that double points for Silver status, double points for certain products, and exceptions such as zeolite also apply here. The points are added to your account immediately—without delay.
That’s how easy it is to collect your loyalty points, even when you shop offline at a pharmacy. We make it easy for you to fully enjoy your loyalty to BIOGENA.