Thinking about canceling? No problem. Once your minimum subscription period has ended, you can stop the auto-renewal hassle-free.
If you’ve got too many packs piling up at home, you can also pause your subscription for 30, 60, or 90 days and pick it up again later. Your reorders always arrive every 30 days—right on schedule from your original purchase date.
To cancel, log in to biogena-one.com with your BIOGENA account. Click “Manage Subscription” on the right—you’ll be taken to a dedicated portal where you’ll need to log in again.
From there, select your subscription and complete the cancellation. We’d love to understand why you’re leaving, so please choose the reason that fits best or share any feedback on what we could do better. Your input helps us improve!