We want you to feel completely confident with your first BIOGENA ONE order. That’s why we offer you a special right of cancellation: within 30 days of receiving your delivery, you can step back from your purchase if it’s not the right fit. All you need to do is let us know within that timeframe.
Here’s how it works: Log into your BIOGENA customer account on biogena-one.com. Click on “Manage Subscription” on the right—this takes you to a dedicated portal where you’ll need to sign in again.
From there, select your subscription and complete the special cancellation by sharing your reasons with us. One of our team members will reach out to you regarding the return process and any additional details. Once everything’s sorted, we’ll refund you using your original payment method.
Want to dive deeper into the details? Check out our Terms & Conditions.