We grant a special right of cancellation for your first BIOGENA ONE order: You can withdraw from the purchase within 30 days of receiving the goods. It is important that you notify us within this period:
To do so, log in to the biogena-one.com website with your BIOGENA customer account. Click on “Manage subscription” on the right - you will now be taken to a separate portal where you will need to log in again.
You can then select your subscription and carry out the special cancellation, stating your reasons. One of our employees will contact you regarding returns and any further information. The refund will then be made via the original payment method.
For further details, please take a look at our terms and conditions. We are here to support you on your path to well-being!