Thinking about sending something back to us? No worries – we’ve got you.
If you want to return a product, you can send it back to BIOGENA within one month. Here’s what matters:
If you want to return a product, you can send it back to BIOGENA within one month. Here’s what matters:
- We can only accept items that are still in their original, sealed packaging.
In other words: unopened and undamaged. - Every return needs an RMA number.
You’ll receive this RMA number – plus all the detailed return instructions – directly from our customer service team.
Your product is unused, unopened, undamaged and still within the one-month window?
Perfect. Just reach out to our customer service, and we’ll guide you step by step through the return process.
Your product is unused, unopened, undamaged and still within the one-month window?
Perfect. Just reach out to our customer service, and we’ll guide you step by step through the return process.