One of the items in my order is damaged - what should I do now?

Uh-oh, that's not what we like to hear! But don't worry, we've got your back. Grab your smartphone and snap a few pictures of the damaged item. Send these along with your order number and a brief description to our customer service team. We'll sort it out for you as swiftly as possible. Your well-being is our priority, and we want to ensure your BIOGENA experience is nothing short of fantastic.